Amazon Portugal: How to Use Amazon in Portugal

Whether you like it or not, Amazon is a massive and growing part of everyone’s lives. With the recent surge of ordering online, many people have been wondering if Amazon exists in Portugal, and how you can order from Amazon to Portugal. With this ultimate guide to using Amazon in Portugal we’ll explain everything you might need to know! First things, first. Does Amazon Portugal exist?

Is there an Amazon Portugal?

As of 2020, there is not an Amazon Portugal or a Portuguese Amazon website. Despite long held rumours of an Amazon Portugal and a warehouse system opening in Portugal, Amazon does not currently exist in Portugal. It does not have a Portuguese website either. But that does not mean you can’t utilise any of Amazon’s websites or delivery to Portugal.

How to use Amazon in Portugal?

If you need your Amazon fix, then you are most likely going to need to use one of Amazon’s regional alternatives. The closest is Amazon Spain, next up is Amazon UK, then Amazon France, and Amazon Germany. In fact, you can pretty much use any Amazon store in Europe and still receive your orders. What changes is the language, the item availability, and the delivery costs. Amazon is unique in that the same login details for one Amazon account, will let you log in to any of its alternative sites.

It’s important to note that you can also use the global Amazon US site. But you’re going to pay some very high shipping costs to get those items delivered in Portugal. You will also need to factor in customs and the much longer delivery time to receive those items. It’s this reason we don’t recommend using the Amazon US store at all, unless you really need an item that is not available in any of the other stores.

Which Amazon should I use in Portugal?

As above, the choice will come down to item availability, language, and delivery cost. It’s rare but sometimes you won’t be able to find the same item on each of the different Amazon stores. Similarly, the delivery costs and delivery date will change, as will the cost of the item itself. During the corona crisis, I was ordering printer ink because I had to work from home. The same printer ink with the same product code and the same seller all cost differently on each of the different Amazon stores.

Which is the best Amazon to use in Portugal?

In general, for small common items, Amazon Spain will be your best bet. For larger items or electronics, we’ve found Amazon Germany and Amazon France to be better. If you’re looking for English products specifically, like books, or games, than Amazon UK is the best. It really comes down to the above combination of item, price and delivery, which varies a lot. From the past, we’ve had good experiences using Amazon UK, Amazon FR and Amazon ES. But your experience may definitely vary. So does the delivery expectations, which depend on the item and where its coming from.

Which Amazon stores are in English?

If you need your Amazon experience to be in English then you have several options. The first is obviously to stick to the UK store. Secondly, you can use the Amazon Germany store. It has the option to change the website to English in a drop-down menu next to the search bar. Although, this is just an automated translation of the DE website, but it does work. Thirdly, you can use an in-browser translation plugin like Google Translate, Bing Translate, etc. These will automatically translate the web pages into English or any language you choose. Which is helpful for browsing Amazon Spain and France. You just need to remember these plugins aren’t perfect and sometimes produce unexpected results!

Amazon Germany English
The option to change the language of amazon.de is right next to the search bar.

What are the delivery costs to ship Amazon items to Portugal?

Amazon is surprisingly good when it comes to uniform shipping costs and nearly all the different stores follow a similar set of shipping patterns. First up, Amazon Spain as it’s the cheapest. Items direct or fulfilled by Amazon Spain will cost between €0.99 and €3.99 per shipment. The other thing to consider with Amazon ES is that they have several offers for their shipping, if you purchase €19 of books or €29 of other items you’ll get free standard delivery to Portugal. Amazon.es is the only Amazon store that offers free shipping to Portugal. Which does offer considerable savings against the other Amazon stores. After Amazon ES, it’s actually cheaper to shop from Amazon UK than it is either France or Germany, and the delivery is usually quicker too. However, if you’re shopping for home appliances or electronics, you’ll usually want an EU charger and we usually recommend Amazon FR or DE as there’s usually more of a selection than amazon ES.

Amazon StoreBooksMusic, SoftwareAny Other ItemsStandard Delivery Time
Spain (.es)€0.99 / shipment€3.49 / shipment€3.99 / shipment4-5 Days
UK (.co.uk)£5.50 / shipment + £0.90 per kg£3.60 / shipment + £0.90 per kg£5.50 / shipment + £0.90 per kg4-6 Days
Germany (.de)€7.50 / shipment + EUR 1.30 per kg€5.00 / shipment + €1.30 per kg€7.50 / shipment + €1.30 per kg4-6 Days
France (.fr)€7.50 / shipment + €1.30 per kg€5.00 / shipment + €1.30 per kg€7.50 / shipment + €1.30 per kg4-6 Days

The above only refers to items bought directly from Amazon, or fulfilled by Amazon. If you’re purchasing items from other sellers, then costs vary dramatically and there’s far too many variables to list.

Who does Amazon use for delivery in Portugal?

Unfortunately, there does not appear to be a defined carrier. Our two most recent packages from Amazon UK were delivered by CTT and UPS. Previously they have also been delivered by DPD and not delivered by the notorious GLS. So, it seems to vary a lot. You only need to look at GLS’s Google reviews to see GLS have an infamous reputation for non-delivery, or not being able to find addresses. One of my packages is still lost somewhere in the hills of the Algarve. To Amazon’s credit though, as and when things do go missing, they are very quick to refund or send another item. 

What should I do if the item can’t be delivered in Portugal?

If you haven’t already experienced it, you probably will soon. The dreaded red text that states this item does not ship to Portugal.  So, what can you do to get your item? You really have three options if you really want that particular item. The first, you can attempt to find a seller on Amazon that does sell the same item and offers shipping to Portugal. The second, you can use a package forwarding company. The third, you can find an alternative website or a local shop or website.

Amazon not shipping to Portugal
‘This item does not ship to Portugal’

How to find another seller on Amazon?

With most popular items on Amazon, you can usually find multiple sellers. Although Amazon, makes it simpler to purchase from themselves directly, you can quickly look at alternative sellers with a couple of button clicks. Unfortunately though, often they don’t tell you their international shipping costs before you attempt to checkout. So, beware of extortionate delivery costs or very long delivery estimates!

Other Sellers Amazon
Underneath the options to add to your basket or to buy now, you’ll find the other sellers

Top Tips for Searching Amazon and its Sellers

Sometimes using translators can produce whacky results and can mean its difficult to find exactly what you’re looking for. If you’ve found the item on one store and you want to find it on another here’s what to do. First find the Part Number, Item Model Number or the ASIN (Amazon Standard Identification Number). These can usually be found in the products description, they are also usually unique to a specific item, so whatever the item title and translation it should be the same on each Amazon website. Simply copy and paste the ASIN into another Amazon store or even google to find the listing on other Amazon stores. If you copy and paste the item number or part number, these are not unique to Amazon, but they will help you find it. If you copy and paste them into Google, you’ll usually find other websites selling the same product!

How to use a package forwarder?

A package forwarding company is a company that offers you an address that you can get items delivered to. They then forward them to another address, in this case to Portugal. They can be supremely useful for getting hard to find or hard to deliver items delivered to you in Portugal. There are multiple companies available, both local and larger companies which both have their benefits and downsides. Parcl, Forward2me, myUKmailbox are all companies that offer you a mailbox for your deliveries. You can then organise with them to ship them to your address in Portugal. They do have benefits, your own specific address, the ability to merge and repackage shipments, and even the ability to chose the courier delivery in Portugal. However, they do add an extra cost to your deliveries to use these services.

Local carriers for package forwarding  

Instead of the larger companies that simply package and send your items by another postal carrier. You can also use several local carriers that operate in Portugal and the UK. I’ve had first-hand experience with Direct Transport and they were great. Some of the most well-known and well-reviewed companies are listed below:

Direct Transport – Based in Andover in the UK, and Porches in the Algarve. You can get your online shopping delivered to their Andover depot and they’ll deliver it to their Porches depot on one of their weekly lorries. You can pick smaller items up, or get larger items delivered directly to you.

Algarve Removals – Based in Maldon in the UK and Alcantarilha in the Algarve. Once again, you can get your online orders delivered direct to their warehouse and they’ll bring it on one of their regular shipments to Portugal.

Algarve Express –  Based in Basildon in the UK and their depot is in Almancil in the Algarve, although they boast of 250 collection points with their partners. Unlike the two options above, Algarve Express do use local partners.

What are the local alternatives to Amazon in Portugal?

Lastly, and if you don’t fancy the extra cost or wait time of a package forwarder you can use another website or a local alternative. Many of the items available on Amazon can be purchased from other shops or local distributors. We’ll list a few of the biggest categories and local alternatives below. As always though, you will want to check and compare prices, payment methods, and delivery estimates before purchasing.

Electronics – Worten, Fnac, Radio Popular

Sports and Outdoors – Sport Zone, Decathlon, Sports Direct

Toys, Children and Babies – Toysrus

DIY and Garden – Leroy Merlin, Aki, Mat Diver

Home and Kitchen – Casa, Conforama

SuperstoresContinente, Jumbo – These are often smaller supermarkets, although they do have several that could be classed as superstores. Smaller supermarkets of each brand are in most towns, but superstores will be found in the major towns. These superstores often stock a massive variety of all of the above categories and are probably the closest to a ‘one-stop shop’. They can be browsed online, delivered to your address, or collected in your local store.  

Does Amazon deliver to Madeira and The Azores?

In many cases, sellers on Amazon will ship items to Portugal, however they won’t ship items to the islands of Madeira or the Azores. The above section ‘What should I do if the item can’t be delivered in Portugal?’ applies here. You have the other options to choose from. Finding another seller on Amazon, using a package forwarder, or finding a local alternative. Luckily, the local alternatives based in Portugal will often ship for additional costs outside of continental Portugal. If you’re looking at electronics, Radio Popular will ship items to continental Portugal for €2.99, and to the Azores and Madeira for €8.99. Sport Zone and its electronics based sister site Worten also offer shipping to the Azores and Madeira. In most cases, Portuguese based companies will ship outside continental Portugal. The only downside is they often don’t have websites in English and you may need to use a translator!

Are there Amazon lockers in Portugal?

Unfortunately, there is not. As of April 2020, there are no Amazon Lockers in Portugal. If you’ve been in Portugal for a while you might be wondering what an Amazon Locker is. Well, it’s a set of electronic lockers you can have items delivered to. Once delivered, you’ll be emailed or texted a code, you can then pick up your order at whatever time of day you chose. In the UK they’re often conveniently located in locations with 24/7 access. Which means you don’t have to sit around waiting for your parcel. As the delivery process is handled by amazon and automated, you also don’t need a signature for delivery. I’ve used the service a few times when I’ve been visiting London for a few days.

What should I do if I don’t have an address in Portugal?

Maybe you’re visiting, traveling around, or moving between flats and you need something delivered from Amazon. What can you do if you don’t have a permanent address in Portugal? If you’re visiting, you can quite often have the items delivered to your accommodation. Often, or at least everyone who I’ve asked, has allowed me to receive a parcel. It just needs the proper address, and contact details. It’s also polite to ask the reception desk of your hotel or accommodation first. Oh and you might want to check they have a reception desk to receive packages before ordering anything!

Where can I buy Amazon devices like a Kindle in Portugal?

Without a local Amazon in Portugal, to receive any of the popular amazon devices like a Kindle you will need to use one of the other European stores except the UK one. Strangely enough, and for reasons I couldn’t find the answer to. Amazon are pretty choosy about which devices they ship from the UK store to Portugal. So, if you’re looking for a Fire TV Stick, Kindle, Echo or any of their home security products you’ll need to purchase them from Amazon Spain, France or Germany. The stores I checked when this article was written, and as of April 2020 can be purchased for delivery in Portugal.

Can I use Amazon devices like a Kindle, Fire TV Stick, or Echo in Portugal?

Yes, you can! In general, devices that you buy can be registered to a particular regional store. In my case, I purchased an Kindle from Amazon Germany. When it arrived in Portugal, I simply registered it to my UK amazon account.  Think of it as buying an Amazon device from another retailer, you can still register and use it. The same goes for their Fire TV Stick, and their Echo devices.

The majority of English speakers will want to connect their devices to the UK or US store. So, they can easily purchase English language books and media. However, if you want to purchase Portuguese media then you may want to register your device at Amazon Brazil (amazon.com.br). Presumably if you’re looking for Portuguese language books and media, you already have a basic grasp of Portuguese. However, if you don’t, the Brazilian store is not available in English and you may have to use a translator to complete your purchases.

Is Amazon Prime worth it in Portugal?

Amazon Prime is a wildly popular program with multiple benefits for its subscribers. Unfortunately for people in Portugal, some of those benefits are limited and some are not useable at all. We’ll explain what they are, and if they’re worth it to you right here! This section is specifically for Amazon Prime UK, although the benefits are similar across the regional Amazon stores. In the UK Amazon Prime costs £7.99 a month, or £79.00 a year. For that you get Prime Delivery, Prime Music, Prime Photo Storage, Twitch Prime and Prime Reading, although some of the benefits are available outside of the UK some of them aren’t.

Prime Delivery is usually touted as one of the biggest benefits of Prime, but 1 and 2-day delivery for free, only applies to addresses within the UK and not international shipments. Prime Video is Amazon’s Netflix rival with a selection of TV series and movies that can be streamed and downloaded. Internationally though, the selection is limited but you still get access to all Amazon Originals. Prime Music is only available to those residing in the UK. Prime Reading is also only available to those in the UK. Amazon Photos which offers an online storage service for photos and videos, Prime members can make use of it outside of the UK. Twitch Prime, Amazon’s popular video game streaming site is also available to prime members outside of the UK.

With that said, it really depends on the user, but if you’re full timer in Portugal and without a UK address, you’ll need to decide if it’s worth it. If you’re not a heavy watcher of Amazon Originals, or if you don’t use Amazon for your photo storage, and if you don’t use Twitch Prime then it’s probably not worth the monthly fee.

Using Amazon in Portugal: Summary

In summary, and to rephrase what we wrote earlier, for smaller and common items, Amazon Spain will be your best bet. For larger items, electronics, and Amazon devices, we’ve found Amazon Germany and Amazon France to be better. If you’re looking for English products specifically, like books, or games, than Amazon UK is the best. It really comes down to the above combination of item, price and delivery, which varies a lot. Unfortunately, using Amazon in Portugal isn’t quite as simple as using it in other countries. It will require a bit more effort, and usually a little more frustration to get your orders! But hopefully with our ultimate guide to Amazon in Portugal, you’ll be better placed to navigate and use Amazon in Portugal!

2 thoughts on “Amazon Portugal: How to Use Amazon in Portugal”

  1. Thank you very much for all these information. The only missing thing is the return policy. Do you have any details how to return items send by amazon to Portugal? What are the fees? Is it free? Who offers this service?
    Best regards

    Reply
    • Hi Alain,

      You raise a really good point, and it will be added to the guide very soon. In general, and in our experience, you are responsible for sending the items back. Then amazon will refund the postage and item cost. The costs are on you to return the item, but they’ll refund them when they receive them. They do not have an established returns process with collections or drop offs like in the UK. We’re actually going through this now and it’s been a frustrating experience trying to return a faulty electronic item with batteries. None of the Portuguese couriers will take lithium batteries internationally, and I’m currently stuck with a faulty and expensive item that Amazon are waiting for before they refund it!

      Hope that helps for now!

      Reply

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